{"id":133,"date":"2020-10-21T09:07:08","date_gmt":"2020-10-21T09:07:08","guid":{"rendered":"https:\/\/fitsed.org\/members\/an-overview-of-fits-cloned-at-2020-10-21-135618\/"},"modified":"2021-12-15T17:59:59","modified_gmt":"2021-12-15T17:59:59","slug":"the-fits-processes","status":"publish","type":"page","link":"https:\/\/fitsed.org\/members\/what-is-fits\/the-fits-processes\/","title":{"rendered":"The FITS Processes"},"content":{"rendered":"

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Module 1: FITS Introduction<\/h2>\n
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    The FITS processes are a manageable and relevant set of procedures based on many years\u2019 experience of ICT support providers all over the UK that are ready to be implemented in schools.<\/p>\n

    They are grouped under four main areas:<\/p>\n

    Reactive processes<\/h4>\n

    Service deskIs the single point of contact within the school for all users of ICT and the services provided by technical supportIncident managementTo detect, diagnose and resolve ICT incidents as quickly as possible and minimise their adverse impact on normal operation.<\/p>\n

    Proactive processes<\/h4>\n

    Problem managementThe detection of the underlying causes of incidents and their resolution and prevention.Security managementThis is the process that takes control of all aspects of security on your network.Operations managementThis involves managed and recorded introduction of changes to hardware, software, services or documentation to minimise disruption to ICT operation and maintain accurate configuration information.Systems administrationProvides day-to-day administrative services in support of the technology in the ICT infrastructure.Storage managementDefines, tracks and maintains data and data resources in the school’s ICT environment.Directory services managementThis area covers setting up and administering the directory services on the school’s network. It stores information such as names of users, computers and other equipment etc. as objects with descriptive attributes.Print and output managementThis ensures that all printed and electronic material is produced in the most efficient and cost-effective manner, using the most appropriate hardware and software available.Performance and monitoringThis area deals with the detection of infrastructure activity and its impact on the components.Preventative maintenanceIn order for your network to work properly, every component of the network must work properly. Preventative maintenance is concerned with anything that can be done to prevent any component of your infrastructure from failing.Service continuityThe aim of this section is to minimise the impact on ICT service of an environmental disaster and put in place and communicate a plan for recovery.Capacity planningThe purpose of capacity planning is to ensure that the ICT infrastructure meets the needs of ICT users at all times. It includes identifying capacity issues, establishing trends in usage peaks and troughs and finding points of failure that may have already occurred, ideally before an end-user reports it to the service desk.Availability managementThis area is concerned with keeping ICT services available in accordance with user requirements as detailed in your service level agreement.Energy conservationThis section focuses on methods that can be employed to help monitor and reduce the amount of energy used by your school’s ICT infrastructure.<\/p>\n

    Change processes<\/h4>\n

    Change managementThe managed and recorded introduction of changes to hardware, software, services or documentation to minimise disruption to ICT operation and maintain accurate configuration information.Release managementThe aim is to plan, test and manage the successful implementation of software and hardware. To define release policy and to ensure that master copies of all software are secured centrally.Patch managementThis aims to keep the components installed on the network (hardware, software and services) up to date with the latest patches and updates.Configuration managementImplementing and maintaining up-to-date records of ICT hardware, software, services and documentation, and showing the relationships between them.<\/p>\n

    Strategic processes<\/h4>\n

    Service level managementThe process of defining, agreeing and documenting the service levels that are acceptable and achievable and monitoring actual performance against these levels.Financial managementHere the aim is to ensure that the ICT and technical resources are implemented and managed in a cost effective way. The process ensures that the ICT infrastructure costs are justifiable and meet the needs of ICT users at all times.Back to Dashboard<\/a><\/p>\n

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    Module 1: FITS Introduction The FITS processes are a manageable and relevant set of procedures based on many years\u2019 experience of ICT support providers all over the UK that are ready to be implemented in schools. They are grouped under four main areas: Reactive processes Service deskIs the single point of contact within the school for […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":120,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"op_builder_blank","meta":{"footnotes":""},"class_list":["post-133","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/comments?post=133"}],"version-history":[{"count":1,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/133\/revisions"}],"predecessor-version":[{"id":2452,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/133\/revisions\/2452"}],"up":[{"embeddable":true,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/120"}],"wp:attachment":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/media?parent=133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}