{"id":1635,"date":"2020-10-21T09:07:08","date_gmt":"2020-10-21T09:07:08","guid":{"rendered":"https:\/\/fitsed.org\/members\/configuration-management\/roles-and-responsibilities-cloned-at-2021-02-02-135344\/"},"modified":"2021-12-15T09:17:42","modified_gmt":"2021-12-15T09:17:42","slug":"roles-and-responsibilities","status":"publish","type":"page","link":"https:\/\/fitsed.org\/members\/service-level-management\/roles-and-responsibilities\/","title":{"rendered":"Roles and Responsibilities"},"content":{"rendered":"

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Module 7: Strategic Processes<\/h2>\n
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    Service manager<\/h2>\n

    Is responsible for service level managementIs responsible for leading service and service level negotiations with end usersIs responsible for publishing a service catalogueIs responsible for publishing service level agreementsIs responsible for all underpinning contracts with other departments or third partiesIs responsible for producing service reportsIs responsible for reviewing service reports, internally in ICT technical support and with end-user representativesConvenes and chairs service review meetings<\/p>\n

    End-user representative<\/h2>\n

    Represents a particular user group or departmentIs one of a number of end-user representatives ensuring full representationIs aware of all services used by the group or department they representHas an understanding of the application and importance of the services used in their areaReceives service reportsAttends service review meetings or user groupsIs a point of escalation for ICT issues concerning other members of their group or department<\/p>\n

    Back to Service Level Management<\/a><\/p>\n

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    Module 7: Strategic Processes Service manager Is responsible for service level managementIs responsible for leading service and service level negotiations with end usersIs responsible for publishing a service catalogueIs responsible for publishing service level agreementsIs responsible for all underpinning contracts with other departments or third partiesIs responsible for producing service reportsIs responsible for reviewing service reports, […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":1603,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"op_builder_blank","meta":{"footnotes":""},"class_list":["post-1635","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/1635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/comments?post=1635"}],"version-history":[{"count":1,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/1635\/revisions"}],"predecessor-version":[{"id":2360,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/1635\/revisions\/2360"}],"up":[{"embeddable":true,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/1603"}],"wp:attachment":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/media?parent=1635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}