{"id":773,"date":"2020-10-21T09:07:08","date_gmt":"2020-10-21T09:07:08","guid":{"rendered":"https:\/\/fitsed.org\/members\/service-desk\/process-review-cloned-at-2021-01-02-042402\/"},"modified":"2021-12-15T17:43:14","modified_gmt":"2021-12-15T17:43:14","slug":"service-desk-toolkit","status":"publish","type":"page","link":"https:\/\/fitsed.org\/members\/service-desk\/service-desk-toolkit\/","title":{"rendered":"Service Desk Toolkit"},"content":{"rendered":"

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Module 4: Reactive Processes<\/h2>\n
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    Service Desk<\/h2>\n

    We have created a set of templates and examples to assist you in implementing your service desk process. The examples show completed templates which indicate what information you record. The templates are there for you to download and use as required.<\/p>\n

    Templates<\/h2>\n

    Incident record template<\/a>Incident log template<\/a>Problem record template<\/a>Problem log template<\/a>Technical support charter template<\/p>\n

    Examples<\/h2>\n

    Incident record example<\/a>Incident log example<\/a>Problem record example<\/a>Problem log example<\/a>Example technical support charter<\/a>Back to Service Desk<\/a><\/p>\n

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    Module 4: Reactive Processes Service Desk We have created a set of templates and examples to assist you in implementing your service desk process. The examples show completed templates which indicate what information you record. The templates are there for you to download and use as required. Templates Incident record templateIncident log templateProblem record templateProblem […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":248,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"op_builder_blank","meta":{"footnotes":""},"class_list":["post-773","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/comments?post=773"}],"version-history":[{"count":1,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/773\/revisions"}],"predecessor-version":[{"id":2444,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/773\/revisions\/2444"}],"up":[{"embeddable":true,"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/pages\/248"}],"wp:attachment":[{"href":"https:\/\/fitsed.org\/members\/wp-json\/wp\/v2\/media?parent=773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}