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Get full MEMBER ACCESS Now<\/a><\/p>\n The ONLY Service Management Framework Developed Specifically For The Education Sector<\/p>\n Trevor has led the development of FITS since it’s early beginnings in the NGA – BECTA. Now he is pleased to continue to help a growing membership of school leaders and technical staff from around the world.<\/p>\n Click the button below now to enrol and you’ll get instant access to all of the FITS guidance & support<\/p>\n <\/a><\/p>\n monthly Member level<\/p>\n Just \u00a34.95 <\/p>\n Here’s what you get when you join today;<\/p>\n What is FITSHow to get startedImplementation proceduresFITS processes explainedReady-made Templates<\/p>\n Plus our FREE guide “Get The Most”<\/p>\n ….From Your Technical Support<\/p>\n Inside the members area you get:<\/p>\n Module 1 – Introduction to the FITS FrameworkModule 2 – Using the FITS FrameworkModule 3 – Where to start implementing FITSModules 4 & 5 – Manuals & TemplatesModule 6 – The Reactive ProcessesModule 7 – The Proactive ProcessesModule 8 – The Change ProcessesModule 9 – The Strategic ProcessesGet full member access NowIncludes everything you need to get started<\/a><\/p>\n Remember meLog In<\/a><\/p>\n Don’t have an account yet? Join Here!<\/a><\/p>\n Logging in for the first time or lost password? Click here<\/a>!<\/p>\n Sign Up<\/a><\/p>\n Back to Log In<\/a> form.<\/p>\n Get New Password<\/a><\/p>\n Back to Log In<\/a> form.<\/p>\n The instructions to reset your password are sent to the email address you provided. If you did not receive the email, please check your spam folder as well.<\/p>\n Back to Log In<\/a> form.<\/p>\n Log Out<\/a><\/a>.<\/p>\n FITS stands for Framework for ICT Technical Support and is based on the IT Infrastructure Library (ITIL).<\/p>\n It is a service management framework developed specifically for the Education sector.<\/p>\n It was initially developed by BECTA an NGA that was closed down by the UK Government in 2010.<\/p>\n FITS is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and this has been distilled into a set of common processes applicable to any establishment using ICT.We have applied them to schools, and designed FITS to enable you to by-pass all the mistakes commonly made and implement them successfully from the start.<\/p>\n There are many benefits of FITS. Here are just a few;<\/p>\n It gives you the benefit of hindsight over the last 20-plus years of the development of ICT technical support techniquesIt contains tried and tested processes that have been adapted with the school environment in mindIt provides simplified and ready to use processes that can be used immediatelyIt contains templates, checklists and downloads that can be used as they are or personalised<\/p>\n In our experience ICT technical support departments have little free time to spend on implementing processes and procedures because day-to-day activities are unpredictable and must take priority. <\/p>\n Our aim is to help you begin to remove some of the unpredictability by introducing best practice processes in small steps and so begin to realise the benefits as quickly as possible with the minimum impact on your normal activities.<\/p>\n Getting started is quick and easy if you follow our getting started processes.<\/p>\n We recommend that you read the full overview of FITS, Approach to implementing FITS and Implementation of FITS first but if you want to go straight to the process guides there are links provided for you.<\/p>\n Yes, indeed it does. Many of our users have reported positive returns on their ICT investment.<\/p>\n In a survey that we carried out to analyse the number of reported incidents we found that over 2\/3rds of incidents reported were recurring.<\/p>\n Eliminating recurring incidents alone has saved considerable technician time allowing schools to maintain their systems without increasing staffing levels.<\/p>\n This special limited-time offer may not last long. We may need to increase our monthly fee to cover our running costs in the future so join now. <\/p>\n Your membership fee will be locked in for as long as you remain a member<\/p>\n Get full member access NowIncludes everything you need to get started <\/a><\/p>\n Privacy Policy<\/a> | Terms of Services<\/a> | Cancel Membership<\/a><\/p>\n Some content on this website is provided under the provisions of the Open Government License. All other content including, but not restricted to, website design, images logos, etc. <\/p>\nAdvice & Guidance Covering Everything You Need to Implement a Professional Service Management Framework<\/h2>\n
The FITS Management<\/h2>\n
Trevor Greenfield<\/h2>\n
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