Change management is a proactive process focused on managing all aspects of change in your organisation. Introducing change inevitably makes people feel insecure, and can even make them hostile, but change is a necessary process – and in the fast-moving world of technology, it is essential. 

Is making changes to your ICT giving you a headache? If so, the FITS change management process will help you to control the process in your school.

FITS change management is for people with little free time to spend on implementing processes and procedures and whose day-to-day activities are unpredictable and must take priority.

It is designed to help you begin to remove some of the unpredictability by introducing best practice processes in small steps and so begin to realise the benefits as quickly as possible.


The aim of this section is to introduce the change management process and to help you implement the process in your school with a minimum of preparation and training.


The objectives of this section are to enable you to:

understand the concept and benefits of the change management processes
understand what is involved in change management, release management and patch management
understand the roles and responsibilities in each of the change management processes
implement a basic set of change management processes in your school
continue to operate the change management processes
identify useful measurements to gain benefit from the change management processes you have implemented
review your implementation and summarise your progress.


The topic is arranged in the following sections:

An introduction to the change management process, including the roles and responsibilities involved.

Implementation guide
A guide to implementing the change management process, with templates and examples.

Operations guide
A guide to the ongoing operation of the change management process, with templates and examples.

Roles and responsibilities
All roles and responsibilities for this process collected together.

This review section provides a summary of the process and what you should have achieved, plus a checklist to help you identify whether you need to revisit any of the elements.

The self-review framework (SRF) which is now administered by Naace is designed to help all schools to create and implement effective ICT strategies and to deploy their ICT resources to best effect. It complements the work of Ofsted's self-evaluation framework, and helps institutions to benchmark their use of ICT in learning, teaching and management.

It offers you a route for assessing and improving your school's use of ICT. Based on maturity models, the framework allows you to benchmark against established best practice and helps to create an action plan for improvement.

If you haven't taken the opportunity to undertake the SRF yet, we recommend that you do so as part of implementing FITS.

All of our examples and templates for this process collected in one area.

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