Configuration management is the process of creating and maintaining an up-to-date record of all the components of the ICT infrastructure, including related documentation. Its purpose is to show what makes up the ICT infrastructure and illustrate the physical locations and links between each item, known as configuration items.


The aim of this section is to introduce the topic of configuration management and to help you implement the process in your school with a minimum of preparation and training.


The objectives of this section are to enable you to:

understand the concept and benefits of configuration management
understand what is involved in the process of configuration management
understand the roles and responsibilities in configuration management
implement a basic configuration management process in your school
continue to operate this configuration management process
identify useful measurements to gain benefit from the configuration management process you have implemented
review your implementation and summarise your progress.


The topic is arranged in the following sections. Click the heading to go to each section for more details:

An introduction to the configuration management process, including the roles and responsibilities involved.

Implementation guide
A guide to implementing the configuration management process, with templates and examples.

Operations guide
A guide to the ongoing operation of the configuration management process, again with templates and examples.

Roles and responsibilities
All roles and responsibilities for this process.

A summary of the process and what you should have achieved plus a checklist to help you identify whether you need to revisit any of the materials.

All the examples and templates you will need for this process.

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