Incident management can be defined as the process of detection, diagnosis and resolution of ICT incidents as quickly as possible and to minimise their adverse impact on normal operation.
The aim of this section is to introduce the topic of incident management and to help you implement the process in your school with a minimum of preparation and training.
The objectives of this section are to enable you to:
The topic is arranged in the following sections. Click the heading to go to each section for more details:
An introduction to the incident management process including the roles and responsibilities involved.
Roles and responsibilities
Information on all roles and responsibilities for this process in one area.
A summary of the process and what you should have achieved, plus a checklist to help you identify whether you need to revisit any of the materials.