Welcome To

The FITS Members Area

Hello and welcome to the FITS members area. This is the main dashboard to all of the FITS advice and guidance.
From here you can navigate to the various sections included in the framework.
If you're new to FITS we suggest that you start with the first module, "What is FITS" below.
If you have any questions get in touch via the Contact Us link in the footer. We are here to help.

Module 1: FITS Introduction

Learn all the steps to take to master everything in just hours!

What is FITS?

What is FITS

An overview of FITS

FITS Overview

The FITS Processes

FITS Processes

Module 2: Using the FITS Guidance

Adopt FITS at a pace that suits your school

The Guidance Structure

Guidance structure

Module 3: Where do I Start?

Guidance to help you to implement the first three FITS processes  

FITS Getting
Started Guide

Getting Started Guide

Implementation
Procedure

implementation-procedure

Roles and
Resources

roles-and-resources

Understanding
Technical Support

understanding-technical-support

Guide to
Resources

guide-to-resources

Module 4: Reactive Processes

The main processes in service management

What are Reactive Processes?

FITS Reactive Processes

Service Desk

FITS Service Desk

Incident
Management

FITS Incident Management

Module 5: Proactive Processes

Help prevent future problems and issues with these processes

Problem
Management

FITS Problem Management

Security
Management

FITS Security Management

Operations
Management

FITS Operations Management

Module 6: Change Processes

Managing change in a structured way

Change
Management

FITS Change Management

Configuration
Management

FITS Configuration Management

Module 7: Strategic Processes

Plan you service management with these strategic processes

Service Level
Management

FITS Service Level Management

Financial
Management

FITS Financial Management

Internet Safety

FITS Internet Safety

Module 8: Templates

Ready-made templates for you to copy and use

FITS Templates

FITS Templates

Module 9: Course Manuals

FITS Reference manuals

Reference Manuals

FITS Reference Manuals

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