If you have the same problem occurring time after time with your ICT and it never gets fixed properly, you need the FITS problem management process.
The aim of this section is to introduce the topic of problem management and to help you implement the process in your school with a minimum of preparation and training.
The objectives of this section are to enable you to:
The topic is arranged in the following sections:
An introduction to the problem management process including the roles and responsibilities involved.
A guide to the ongoing operation of the problem management process, with tools and guidance.
A summary of the process and what you should have achieved, plus a checklist to help you identify whether you need to revisit any of the materials.