Do you currently measure the performance of ICT at your school? Service level management can help you to do this.
The aim of this section is to introduce the topic of service level management and to help you implement the process in your school with a minimum of preparation and training.
The objectives of this section are to enable you to:
The topic is arranged in the following sections:
An introduction to the service level management process including the roles and responsibilities involved.
A guide to implementing the service level management process with direct links to templates and examples.
A guide to the ongoing operation of the service level management process with direct links to templates and examples.
Roles and responsibilities
All roles and responsibilities for this process collected together in one area.
A summary of the process and what you should have achieved, plus a checklist to help you identify whether you need to revisit any of the materials.
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