FITS Templates

Module 8: Templates

FITS Templates

FITS Templates & Examples

We have created a set of templates and examples for you to use to help you implement the FITS processes. We have arranged them by process for ease of reference. The examples indicate how the templates should be completed and the templates are blank versions that you can down load and use as required.

FITS INTRODUCTION

Resource allocation template

FITS assessments

Service Desk

Service Desk - templates

Service Desk - examples

Incident record template

Incident record example

Incident log template

Incident log example

Incident/request sheet

Call Log

Incident Diagnostics Sheet

Implement Service Desk Checklist

Implement Incident Management Checklist

Problem Management

Problem Management - templates

Problem Management - examples

Problem record template

Problem record example

Problem log template

Problem log example

Technical support charter

Example technical support charter

Example root cause scenario

Change Management

Change Management - templates

Change Management - examples

Request for Change template

Request for Change example

Change advisory committee agenda template

Example change advisory committee agenda

Change advisory committee minutes template

Example change advisory committee minutes

Change management report template

Change management report example

Change communication example

Release Management

Release Management - templates

Release Management - examples

Build procedure template

Example build procedure for hardware

Example build procedure for software

Install build checklist template

Example install build checklist

Example build notification

Example Release management report

Release management report template

Example DSL folder structure

Configuration Management

Configuration Management - templates

Configuration Management - examples

Configuration management database template

Configuration management database example

Configuration management audit report template

Configuration management audit report example

Goods-in template

Service Level Management

Service Level Management - templates

Service Level Management - examples

Service catalogue template

Example service catalogue

Service report template

Example service report

Service Continuity Management

Service Continuity Management - templates

Service Continuity Management - examples

Service continuity recovery plan template

Service continuity recovery plan example

Financial Management

Financial Management - templates

Financial Management - examples

Expenditure record template

Expenditure record example

Network Monitoring

Network Monitoring - templates

Network Monitoring - examples

Network monitoring tool evaluation form

Disk usage report

Preventative Maintenance

Preventative Maintenance - templates

Preventative Maintenance - examples

Sample maintenance schedule

Storage Management

Storage Management - templates

Storage Management - examples

Classifying data types

Example backup policy

Tape rotation techniques

Backup log

Directory Services Management

Directory Services - templates

Directory Services - examples

Directory services troubleshooting flowchart

Troubleshooting checklist for directory services

Print and Output Management

Print and Output - templates

Print and Output - examples

Print and Output requirements template

Print and Output requirements example

Printer/Fax maintenance scheduler template

Printer/Fax maintenance scheduler example

Energy Conservation

Energy Conservation - templates

Energy Conservation - examples

School ICT Electricity Use Comparison tool

User Guides

User guide to completing the incident/request sheet

Service Desk guide to completing the incident/request sheet

Service desk guide to completing the call log

Virtualisation - A technical primer

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